Mid Term Review Continued...

Commercial Bank Management that is! Quite interesting as the course started off. Its mid term time now and feels like nothing has been learned till now. This seems to be the problem in every course; all seems well and fine (understanding seems to be settling in) until there's no examination and every learning seems to pass bye during the time the same is required the most.
The course is basically about the banking industry. We learn about the organizations taking a general framework so why there's this need to dedicate a full course on a single industry and more importantly why is this course oversubscribed. The answer to the first question lies in the inherent nature of banking sector which makes its quite unique as compared to most of the other industries.

• There is too much of debt
• We compare performance through ROA
• Since debt is a part of operations hence too much of it is there, and thats why strict regulations for capital ratios are there to check exccesive leverage (risk of  bankruptcy)

Service Operations Management-This post is meant for academic purpose only and thereby don't expect it to be interesting unless you really are interested in the subject.
To cut the story short it is my mid term exam day (SOM exam i mean) and hence this post to elaborate my understanding.
I would take "education" as an example of service to explain the concepts learned.
Definition
"Any act of creating an intangible output through and interaction between the customer and servers"
So education is-
"A service where the customers (students) interact with the servers (professors) to undergo a n experiential transformation (gain knowledge)"


Role
As per the book there are some classifications of services-VAS, Manufacturing, Personal and so on. By those classification, education fits into Government Service, but then what about private institutes and even non funded national institutes (IIMs). I can't find any fitting classifier for these.