Service Operations Management

There is a quiz tomorrow in Service Operations Management (SOM) and i thought it would be nice to write within this realm. This course is primarily structured to develop an understanding (rather an appreciation) about operational aspects in services. The course seems very similar to most of the ops courses where we talk about quality, 2X2 matrices, ....
The course has been divided into two sections with each section being taken by a different faculty. The difference between the two sections is quite visible in the topics being covered; the initial section is about a broad outline about services and role of operations in services while the latter part is more about the application of operations tools in solving problems related to services (supposedly).